About Us
Leaders in our industry by being the best possible choice for payment system services focused in our clients.
Financial Entities
We generate more value and support for financial institutions and their payment business units.
E-Commerce
Our gateway allows institutions to offer their merchants a secure payment platform on their websites.
About us
We offer quality payment system services; secure, flexible, innovative, efficient and sustainable in time that make us competitive in the markets in which we serve our clients.
As a leading national and international reference, Redsys has created a variety of standards and technological-operational solutions for financial institutions and other major industry players, both in Spain, Europe and Latin America.
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Financial Entities
We develop business for the benefit of clients and end users: payment processing, transaction security, terminal management, support and consultancy services, R & D + I, customized developments, certifications, etc.
Card issuance and related services, are one of the cornerstones of the payment system’ business. With its wide assortment of services Redsys covers all requirements in this area.
Redsys covers all services acquirer, issuing and processing for entities.
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E-Commerce
Redsys has one of the sector’s most COMPLETE, FLEXIBLE and ADVANCED electronic commerce platforms.
Our solution, marketed through the financial entities to which Redsys provides a service, is the leader with the highest number of installations on on-line stores in the domestic market and millions of operations performed daily.
Whether for large corporations or a small retailer, we offer multiple features, operations and integration options that adapt to the needs of each business and that are always evolving.
The simple process of integration is practically standard nowadays, and is quick and effective for trade, either by using our free plug-ins with no need for technical developments, or more advanced ad-hoc integrations through libraries and help components.
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Digital Payments
In recent years Redsys has devised solutions for payments systems that millions of people use to this day.
Certification
We are a Self Approval Company for MasterCard and an authorized Visa Laboratory in Spain, Andorra and Brazil.
Other Services
In addition to payment systems, Redsys also provides a wide range of technological services.
Digital payments
In recent years Redsys has devised solutions for payments systems that millions of people use to this day.
When you receive an SMS or a Push notification after a purchase, perform the payment of your purchase on a mobile terminal, or pay with your card in an e-commerce or use your digital wallet to pay, Redsys is there to give you the service.
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Certification
With over more than twelve years of proven experience, Redsys Laboratory is an independent organization acknowledged by the major international brands that have delegated in us the implementation and validation of their different acquiring solutions, ensuring:
- Adequate technical and operational connection with Redsys systems and other networks
- Operational Integrity of Services
- Correct functioning under existing national and international regulations in force
Other services
Redsys not only provides the COMPLETE chain value in payment system transactions, but also provides an ample catalogue of technological related services.
- Advantis
- VIP Card Service
- Payment Management
- Promotional campaigns and automated discounts
- ATM personalized informative messages
- Account Management
INFORMATION DOWNLOAD AND EXECUTABLES
In this section, available free of charge, you will find executable modules for the integration of Redsys payment
gateway (Virtual POS) in virtual web stores that have been developed under WooCommerce, Prestashop, Magento,
OsCommerce, OpenCart, VirtueMart or ZenCart,. And also available, are the integration assistance libraries (APIs).
Please read the conditions of use carefully
DOWNLOAD YOUR POS MANUAL
Access for search and download
ENTERCONTACT
Hiring and offering new services:
Redsys is a company that offers its services to financial entities, these being the ones that formalize the contracts with the merchants and which, consequently, are in charge of all aspects related to their management.
To contract any service you must contact an entity of your choice. The list of our partner organizations can be found in the section 'About us / Our partners'.
We suggest that you visit the websites of the different banks and a branch of the entity that you choose, for more detailed information
In order to have any of our services it is necessary to contract them with a financial institution, but if the service you need has any singularity, we can provide you with more detailed guidance through the following e-mail box:
comercios@redsys.es
If you are a prospective international partner, client or user, or if you represent an international organisation looking for more information about our company and services, you can contact our International team:
bdinternational@redsys.es
For new collaborations or proposal, contact the supplier relationship / purchasing area:
compras@redsys.es
For any other information, please contact us::
902 090 786
info@redsys.es
Troubleshooting:
For any clarification about the service you must contact the entity with which you have hired it or our Virtual POS service:
91 728 23 23
soportevirtual@redsys.es
Any type of incident or doubt that you have about the use of the terminals should be brought to the direct knowledge of the entity you have signed the contract with, which, through its central means of payment, may resolve any doubts or problems that may arise.
If it is a simple fault, the technical assistance telephone number must appear in the terminal; otherwise, the phone to report breakdowns depends on the entity with which you have contracted the terminal:
91 728 23 28
Please note that financial entities, as owners of the cards they issue, formalize the contracts with the holders and the merchants and which, consequently, are in charge of authorizing or denying operations, making the charges and retrocessions in their accounts and all aspects related to its management.
Any type of incident that arises from the use of the card must be brought to the attention of the entity with which you have signed the contract, which, through its central for means of payment, will be responsible for reviewing, investigating and solving the problems raised with the use of such card.
In case of card theft or loss, through our customer service center with 24-hour service, the appropriate blocking can be made:
91 362 62 00
For any clarification about this service, you must contact the bank with which you have contracted or with our POS_PC / MPOS Support service.
TPV-PC 91 728 23 28
TPV-ANDROID 91 728 23 31
soportetpvpc@redsys.es
For more information on the implementation of the PSD2 APIs, see the PSD2 section of this website. If you still can't find the answer to your question, please contact:
https://market.apis-i.redsys.es/psd2/xs2a/help
Redsys has a telephone service line that will be managed by professionals with experience in customer service and trained specifically to provide the best possible service to customers with functional diversity.
By calling +34 900 109 002, which operates from Monday to Sunday, 24 hours a day, our customers will be assisted with Card Blocking and Business Support services.