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Frequently asked questions
Contract or offer new services
Redsys works with Financial Entities, which are the ones who formalise the contracts with the merchants and who, consequently, are in charge of all the aspects related to their management.
We suggest you visit the websites of the different banks and a branch of the financial entity of your choice for more detailed information.
To have any of our services it is necessary to contract it with a Financial Entity, but if the service you need has some distinctive feature, we can provide you with more detailed guidance through the following e-mail box: info@redsys.es
If you are a potential international partner, client or user, or if you represent an international organisation looking for more information about our company and our services, you can contact our international team: bdinternational@redsys.es
For new collaborations and submission of proposals, please contact the Supplier Relations area: comprasgr@redsys.es
Problem solving
For any clarification about the service and/or contracting it, you should contact the Financial Entity with which you have contracted it. If you have any doubts about the integration of your virtual terminal or any other query, you can consult our developers' website or contact our Virtual POS service:
Any doubts related to the contract of your physical terminal and/or you need to change technology should be brought directly to the attention of the Financial Entity with which you have signed the contract, which, through its payment methods centre, will be able to resolve any doubts or problems that may arise.
If it is a technical problem with the terminal, you can contact the technical support telephone number that appears on your terminal. If this is not the case, you can contact the Technical Support Service through:
We inform you that the Financial Entities, as owners of the cards they issue, are the ones who formalise the contracts with cardholders and merchants and who, consequently, are responsible for authorising or denying transactions, for charging and reversing payments to their accounts and for all aspects related to their management.
Any type of incident arising from the use of the card must be reported directly to the Financial Entity with which you have signed the contract, which, through its payment methods centre, will be responsible for reviewing, investigating and resolving any problems arising from the use of the card.
In case of theft or loss of the card, the card can be blocked via our 24-hour customer service centre:
In these cases, and if your terminal has a SIM card, deactivate the Wifi option on the terminal so that it can continue to work via GPRS, otherwise contact the support telephone number on the back of the terminal and check where the problem lies. Support Phone.
For any clarification about the service, please contact the Financial Entity with which you have contracted the service or our PC POS Customer Service Department:
For more information on the implementation of the PSD2 APIs, please consult the PSD2 section of this website. If you still cannot find the answer to your questions, please contact:
Redsys has a hotline that will be staffed by professionals with experience in customer service and specifically trained to provide the best possible service to customers with functional diversity.
Through the number +34 900 109 002, operational from Monday to Sunday, 24 hours a day, our customers will be attended to in relation to the services of Card Blocking and Merchant Services.
For any further information, please contact us: